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Anyone who has worked in software knows the feeling. A new ticket lands in your queue with a title, two lines of description, and maybe a screenshot. Before you write any code, you need to understand what is really being asked, check if someone already worked on it, find the part of the code involved, and figure out how to test it. In our experience, this first stage can take a big part of the day, and it is mostly reading and searching, not engineering. Most of the conversat

ServiceNow workspaces are a great way to build a unified workspace without users having to go to many different modules in your ServiceNow instance. However, the process to build them isn't the most intuitive (ironically) based on our experience building workspaces. We wanted to capture some tips and tricks we came across building our workspaces, including links to various guides and forum posts that might be useful to you. A good starting point to get familiar with workspace

How to transform a Processor into a Scripted REST API in ServiceNow

Thoughts on ServiceNow's Knowledge 2026 conference

As I thought about bringing my laptop for a short day trip, one of the reasons was to access my Integrated Development Environment (IDE)...

With Knowledge 2025 now wrapped up, wanted to share some thoughts after attending it last week in Las Vegas. AI Continues to be the Focus...

What are the Extension and Shard options for ServiceNow Table Rotations and how to use them?

How to add an Attachment to a ServiceNow Table Record with Scripting

Accessing HTTP Headers in Google Cloud Functions with Java

How to Use Extended Script Includes in ServiceNow Scripting