Are you moving to another ITSM or CRM platform and need your ServiceNow or Salesforce data for archival, retention or audit purposes?

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We can help you archive your data from your ServiceNow instance or Salesforce org to an external data store that lives in your cloud environment (such as a cloud SQL database running in AWS RDS, Google Cloud SQL or Microsoft Azure SQL or cloud storage like AWS S3) so you still have access to view this data as you start using your new platform.

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With our services, the data will have a schema that matches the structure as it looks in ServiceNow and Salesforce's backend database and the records you archive will contain the same data as in your original ServiceNow instance or Salesforce org.

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We'll also provide you with SQL queries to query for records and their related records. This way, you can run queries in your favorite SQL editor to see a record and its related information, such as viewing a specific incident record and all its related comments, work notes and attachments. You can also use this external database of your data to connect to your own reporting or interface (we can help you with this too).

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Our Process​​​

The steps we take to ensure a successful partnership:

1. Contact us with what you’re looking to do

2. We work with you to scope out the requirements and create a Statement of Work of services we’ll deliver

3. Meeting to kick off the project and services

4. Regular updates provided until project completion or on-going as long as services active

5. Escalation point available at all times for any issues

6. Project wrap-up including handover documentation and transition over to your proper teams on project completion

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Contact us to see how we can help with your archive needs!